Spray It Like New Kitchens Wood Finishing Customer Acknowledgment for Service Warranty and Delivery Info: We are Workers Insurance Safety Board compliant as well as insured by Intact Insurance, our policy and WSIB clearance are available upon request.
Delivery: of completed items must be completed within 5 days of notification of completion unless otherwise agreed upon in writing by us.
Otherwise a $5 per day storage charge will be levied for up to 5 days, after 5 days the rate rises to $10 per day and an additional charge of $100 plus any and all legal expenses will be applied for administration. No additional charges will be applied due to True North Home Services being unable to deliver.
Items left for more then 60 days will be disposed of at the owner’s expense & all charges and amounts due for work completed on the furniture/item shall be due upon request.
Warranty Info & Disclaimer: Due to circumstances and/or conditions that may be beyond our control, like but not limited to the current condition* (see below) of any given piece to be sprayed, resprayed, refinished or finished, the workmanship warranty is limited from the date of delivery of sprayed items unless otherwise expressed in writing at the time of quoting by Spray It Like New Kitchens
3 - Year Warranty on Spraying unfinished wood products.
1 - Year Warranty on Re Spraying where there is no current cracking, flaking, chipping or contamination from food, grease or staining of any kind.
1 - Month Warranty on items that are excessively greasy, show cracking, flaking or chipping in the existing finish as well as laminate or artificial surfaces including Thermo Foil, Foil or melamine.
1 - Month Warranty on any items that show staining of chemicals, crayons, marker's, Oils etc. (Water marks are NOT included)
Colour matches are not to be expected to be 100% and may vary (we rely on our supplier's experience to match colours correctly), you must report colour discrepencies within a 24 hour period from delivery of items and if they are significant we will correct or respray to get a close as possible match. We are not responsible for colour matching beyond a 24 hour period from delivery. You acknowledge accepting items and there colour and have no repercussions or warranty on said colour beyond 24 hours from delivery.
Chemicals and Oils can be absorbed into the wood pores, the solvents in the waterborne products will slowly draw the stains up and into the finish when the stains are very bad, this is well beyond our control and can affect the life span or the appearance of the new finish.
The waterborne lacquer we use has a warranty of 15 years when applied properly and according to the manufacturer's guidelines.
You must provide details of your request for any warranty work you believe you need and allow any agreed upon warranty work to be completed within a 30 day period following the subsequent agreement on our part to correct any deficiency. Repairing quickly will mitigate the amount of damage and time needed to repair the area, leaving wood exposed for long periods can allow contaminants to enter the wood pores making a repair harder to fix.
After 30 days your warranty on that defect will expire and no repair will be completed by us at NO COST to you.
The definition by us of current condition* is described as items that may or may not have been:
1. Contaminated by chemicals, foods, grease, ink or any item or liquid that may have penetrated the current finish and/or reached the wood or material, can shorten the lifespan of a new finish. Any contamination not seen by you and/or & True North Home Services that would be beyond our control.
2. Reflective of the style and physical condition of any given piece prior to having been worked upon including but not limited to: Dings, Dents, Scratches, over sanding, under sanding, machine marks, wood chip out, knots, type of material used in construction, quality of assembly and anything as it relates to expansion & contraction of various wood species and how these can affect the ability of getting an even sheen and bonded spray that will last. Any current physical conditions of items that are present and noticed by True North Home Services are NOT repaired by us or pointed out to customers unless a noticeable defect that would affect the ability to use the item, and/or affect our ability to spray the item and/or cause us to have a safety concern and notice the damage or concern prior to providing any service on that piece. Customers requiring repairs must ask for and have any repairs quoted for and provided for on the quote then subsequent final invoice for any warranty to be implied or valid on said repairs. We are not responsible for any workmanship or physical defects present prior to the pickup of said items.
Our warranty is limited to our workmanship, this includes dust, particles, runs, sags, uneven finish or cracking where the finish rolls up & curls due to poor adhesion and comes off leaving the primer behind. Hairline cracking and flaking off where the lacquer & primer come off are NOT covered as it is caused by expansion & contraction of the wood and this is well beyond our control.
Here are a few links relating to expansion & contraction of wood materials & how that can and does affect any wood finish regardless of the product quality or the experience of a wood finisher in applying that product.
The older any wood pieces are the more likely they have acclimated to a lower moisture content and the less likely large movement can and will take place.
New wood products are far more likely to shrink in size vs older wood that has a previous finish on it.
Wood movement by expansion & or contraction caused by the change in humidity whether increasing or decreasing and causing the wood and or finish to crack are NOT covered in our warranty and you will find this to be a standard clause or waiver by any reputable finisher and or manufacturer of wood products.